The Card Cave physical store is now open!

We are located in the Northcote Central shopping center, Shop 6, Northcote, Melbourne, Victoria 3070.

(Near ALDI)

The Card Cave The Card Cave

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FAQs

  • Where can I buy the "Card Cave" Products?

    Our Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

  • Which currency will I be charged in?

    Our all orders processes in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.

  • Do you ship overseas?

    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

  • What shipping carriers do you use?

    We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

  • How long will it take to receive a tracking number?

    It will usually take between 2-5 business days.

  • How do I track the progress of an order?

    Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

  • Can I use multiple coupons on the same transaction?

    Only one coupon can be used on a single transaction or a cart. You can however add multiple items to one cart to use one coupon and avail discounts.

  • Can I return my product?

    We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

  • What is your return policy?

    We offer a 30 day money back guarantee. If you are not 100% satisfied with your purchase simply contact us here within 30 days of delivery of your item and we will gladly walk you through returning your order to us for a refund.

  • How do I add or remove products after placing my order?

    Once you have placed your order you will not be able to make modifications on the website.
    Please contact our customer support team through 'contact us' form for any modification of the order.

  • Can I change my order?

    We can only change orders that have not been processed for shipping yet.

    To make changes to your order, please reach out to support by submitting your request via "contact us" form.

  • Can I change my delivery address after I have placed my order?

    If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

  • There is a problem with my order. What do I do?

    Please contact us here and we will work to correct the problem as soon as possible.